1. Introduction
Welcome to Mixon Online, a licensed Internet Service Provider authorized by the Bangladesh Telecommunication Regulatory Commission.
By subscribing to or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Definitions
- “Company” refers to Mixon Online.
- “Customer” / “User” refers to any ব্যক্তি or organization using our services.
- “Service” refers to broadband internet and related services provided by Mixon Online.
3. Service Availability
- Services are subject to technical feasibility and coverage area.
- We strive to provide uninterrupted service, but do not guarantee 100% uptime.
- Service interruptions may occur due to maintenance, technical faults, or external factors.
4. Account Registration
To use our services, you must:
- Provide accurate and complete information.
- Submit valid identification as required by the Bangladesh Telecommunication Regulatory Commission.
- With trusted third-party service providers (e.g., payment processors) under strict confidentiality.
We reserve the right to suspend or terminate accounts with false or misleading information.
5. Billing and Payments
- Customers must pay all charges on time as per the selected package.
- Monthly fees must be paid in advance unless otherwise agreed.
- Late payments may result in service suspension or disconnection.
- Reconnection may require additional charges.
- Company does not have any return policy. Users must avail the service if paid in advance whatsoever.
6. Acceptable Use Policy
You agree NOT TO USE our service for:
- Illegal activities under Bangladesh law
- Sending spam or unauthorized advertising
- Distributing malware, viruses, or harmful content
- Hacking, phishing, or unauthorized access attempts
- Downloading or sharing pirated content
Violation of this policy may result in immediate suspension or termination.
7. Fair Usage and Bandwidth Policy
- Internet speed may vary based on network conditions
- Excessive usage that affects network performance may be limited
- We reserve the right to implement fair usage controls if necessary
8. Equipment and Installation
- Any equipment provided remains the property of Mixon Online unless otherwise stated
- Customers are responsible for maintaining equipment in good condition
- Damage or loss may result in replacement charges
9. Service Suspension and Termination
We may suspend or terminate services if:
- Payment is overdue
- Terms & Conditions are violated
- Required by law or regulatory authority such as the Bangladesh Telecommunication Regulatory Commission
Customers may request disconnection by providing prior notice.
10. Limitation of Liability
- We are not liable for indirect or consequential damages
- We do not guarantee uninterrupted or error-free service
- We are not responsible for data loss, delays, or service interruptions beyond our control
11. Data and Privacy
Use of our services is also governed by our Privacy Policy. By using our service, you agree to the collection and use of information as described there.
12. Compliance with Laws
Customers must comply with all applicable laws of Bangladesh. We cooperate with lawful requests from authorities, including the Bangladesh Telecommunication Regulatory Commission and law enforcement agencies.
13. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on our website and will take effect immediately.
14. Governing Law
These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Bangladesh.
15. Contact Information
If you have any questions about these Terms & Conditions, please contact: