Privacy Policy

1. Introduction

Welcome to Mixon Online, a licensed Internet Service Provider authorized by the Bangladesh Telecommunication Regulatory Commission (BTRC).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• National ID / Passport (as required by BTRC regulations)
• Address and installation location
• Phone number and email address
• Billing and payment information

b. Technical Information

• IP address
• Device information
• Connection logs
• Usage data (such as bandwidth consumption)

c. Service-Related Information

• Account details
• Service package and subscription details
• Customer support communications

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain internet services
• To verify customer identity as required by BTRC regulations
• To process billing and payments
• To improve network performance and service quality
• To communicate service updates, outages, or offers
• To comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data in the following cases:

• With regulatory authorities, including the Bangladesh Telecommunication Regulatory Commission, when required by law.
• With law enforcement agencies upon valid legal request.
• With trusted third-party service providers (e.g., payment processors) under strict confidentiality.
• To protect our legal rights and prevent fraud or abuse.

5. Data Retention

We retain your personal and usage data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

6. Data Security

We implement appropriate technical and organizational measures to protect your information against:

• Unauthorized access
• Data loss
• Misuse or alteration

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion (subject to legal requirements)
• Object to certain types of data processing

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Compliance with Laws

As a licensed ISP under the Bangladesh Telecommunication Regulatory Commission, we comply with all applicable laws and regulations of Bangladesh, including lawful interception and data retention requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: